Privacy

What this site collects

Two things, and only when you choose to send them. If you submit the Work With MessyOrg form, we store what you type: your name, company, work email, the problem area you pick, your description, any tools or outcome you describe, an optional website address and any screenshots you attach (kept privately and seen only by MessyOrg). If you send a message to Messy, our chat assistant, we store the conversation, the page you started it on and any name or email you share, and email a copy to the MessyOrg team so we can follow up.

If you press Accept on the cookie banner, the site also records anonymous usage events: which products and resources are opened, and which buttons are used. These events contain no names, email addresses or free text. If you choose Essential only, none are recorded. Your choice is saved in your browser, and you can change it at any time with the Cookie settings link at the bottom of every page.

Cookies and browser storage

The first time you visit, a banner asks for your choice. Essential only keeps the storage the site needs to work: your cookie choice itself, a sign-in session if you are a client using the workspace, and an unfinished Start a Project draft (your project answers only, never your name, email or phone) that stays on your device for up to 7 days and is deleted as soon as you send the form. Accept also allows the anonymous usage events described above.

Advertising

We do not use advertising cookies, ad pixels or ad conversion tracking. No ad network receives information about your visit.

You can change your choice at any time with the Cookie settings link at the bottom of every page. Clearing your browser storage also resets it, and the banner will ask again.

Why we collect it

To reply to you, and to understand which parts of the site are useful. Nothing you send is used for advertising, and nothing is sold or shared with third parties for their own marketing.

Who can see it

Submissions are stored so that they cannot be read from the browser at all, only MessyOrg's own server-side code and the people who run MessyOrg can access them. Alerts about new submissions are emailed to a MessyOrg address.

Service providers

The site is built and hosted on modern cloud infrastructure and uses third-party services for hosting, the database, email delivery and the chat assistant's language model. Those providers process data on our behalf in order to run the site. The technologies we use are listed publicly on our ecosystem page.

How long it is kept

Submissions are kept for as long as they are useful for the conversation they started. Ask us and we will delete yours.

Your choices

You can ask what we hold about you, ask for a correction, or ask for deletion. Send that request through the Start a project form and say what you need, it reaches the same place.

Changes

If this page changes materially, the change will be described in our company updates.