MessyOrg

Support

Ongoing support

Optional care after launch for maintenance and practical improvements. Ongoing care starting at $499/month.

Care
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Illustrative technology work scene using MessyOrg’s public website and planning materials

The problem this solves

Most software problems appear after launch: a dependency changes, a workflow shifts, a small improvement is needed and there's nobody obvious to ask.

What the work involves

  • Handle the fixes, changes and small improvements that come up in normal operation.
  • Keep platforms, dependencies and integrations current.
  • Improve the parts your usage shows are actually being used.
  • Agree scope, availability and response times for each engagement; support is not unlimited or round-the-clock.

What you end up with

  • An agreed way to raise and track issues.
  • Ongoing fixes, updates and improvements.
  • Continuity from the people who built it.

A good fit if

  • Something is live and business-critical.
  • You have no in-house developer to maintain it.
  • You want continuous improvement rather than a fixed project end.

Pricing

Clear starting points. Custom scopes.

MessyOrg publishes starting points so organizations can understand the approximate level of investment before beginning a conversation. Final scope and investment are determined after we understand the problem, integrations, complexity, security requirements, timeline and desired outcome.

Get a scoped quote

Optional ongoing care

Care after launch. Choose your level.

Ongoing care starting at $499/month. Choose dependable maintenance or more room for regular improvements—even if MessyOrg didn’t build your website, application, or systems. We confirm supported systems and coverage before work begins.

MessyCare

$499/month

For businesses that need dependable maintenance and occasional updates to their website or application.

  • Up to 5 hours of support work per month
  • Bug fixes and troubleshooting
  • Small content, image, and layout updates
  • Routine maintenance within the included hours

Initial response: within 2 business days

Discuss MessyCare

MessyCare Plus

$1,000/month

For businesses that need ongoing maintenance and regular improvements.

  • Up to 10 hours of support work per month
  • Maintenance, bug fixes, and content updates
  • Small feature enhancements
  • Workflow and integration adjustments
  • Priority scheduling

Initial response: within 1 business day

Discuss MessyCare Plus

Care terms, clearly defined.

  • Meetings, investigation, troubleshooting, implementation, and testing count toward included hours.
  • Included hours reset monthly and do not roll over.
  • Additional support is $125/hour and requires client approval before work begins.
  • Larger features, redesigns, and substantial integrations receive a separate project quote.
  • Initial response means acknowledging and assessing the request, not guaranteed resolution.
  • Support is available during business hours, Monday–Friday, excluding holidays.
  • Hosting, software subscriptions, and third-party usage fees are separate.
  • Coverage, supported systems, and maintenance responsibilities are confirmed in the client agreement.

Initial response means acknowledging and assessing your request, not guaranteed resolution. Care is optional after launch, not unlimited support or a promise to complete every request within the monthly allowance. No 24/7 availability, guaranteed uptime, or comprehensive security monitoring is included.

How we engineer it

Practices we use at every stage.

The same practices we use on our own internal builds, following the six stages of how we work. Highlighted stages matter most for this service.

  1. 01 Discover

    • Mapping existing tools, data and manual steps before proposing changes
    • Writing the problem down in plain language before choosing technology

  2. 02 Design

    • Planning data, user roles and permissions up front
    • Designing screens that work on phones as well as desktops

  3. 03 Build

    • Secure sign-in with role-based access
    • Database rules that keep each customer's records private
    • Connecting payments, email and outside services

  4. 04 Verify

    • Automated tests for pricing, permissions and key workflows
    • Security and production-readiness reviews before launch
    • Payments tested in test mode before going live

  5. 05 Launch

    • Custom domains, page titles and search basics set up
    • Written handoff notes and walkthroughs for your team

  6. 06 Care

    Key stage
    • Usage limits and spending caps on AI features
    • Error monitoring and a clear process for fixes
How we work

Also available

Other ways we get involved.

Discover

AI strategy & use-case discovery

Work out where AI is genuinely worth applying in your business, and where it isn't, before anything gets built.

Build

Lovable implementation

Design and build working applications on Lovable, with the integration, data and production work that comes after the first version.

Build

Internal tools & applications

Replace the spreadsheets, shared documents and manual handovers that your operation quietly depends on.

Is this your mess?

Tell us what's going on and we'll recommend next steps.

Start a projectSee how we work